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Terms and conditions

Placing an order for goods on allcaresolutions.co.uk indicates your acceptance of our terms and conditions. Ideally, all payments must be with your own credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities. allcaresloutions may suspend or cancel your order or registration immediately if you breach these terms and conditions. 

Ordering:

You need to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing the desired colour and size. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.

Payments:

All payments are processed on  PayPal Payment Gateway Server.

Information collected

All Care Solutions collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site.  We DO NOT at anytime collect or store your card details as the payment process is managed by PayPal’s secure Payment Gateways.

VAT:

Please note, all prices include the VAT. If you are ordering from outside the Europe and the goods are going outside the Europe as well, then you don’t need to pay the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

Processing:

As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

Products:

It is important to know that the products might have a new packaging as compared to the image shown on the website, however if the product is same and only the packaging is new, this will be considered as the same product.

Cancellation:

You can cancel your order on the same day before 4:00pm otherwise we may dispatch you order. In case if you are unable to inform us on time and the order is already dispatched, the only way to cancel that order is to wait until you receive the items and then sending them back to us to get the refund for the total amount of products.

Posting and Packaging:

1.  All Care Solutions will dispatch your good(s) according to the delivery option specified by you when you place your order (i.e. Next Working Day or Standard 3-5 Working Days). You will be able to select your delivery option during checkout.

2.  We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only). We also deliver Worldwide including the European Union. Deliveries to EU and Worldwide may vary depending on your location.  Deliveries to some remote area(s) and Islands will carry an extra charge and we will send an invoice for this charge via PayPal.  Most couriers do not offer Next Day Delivery to remote areas.  

3.  Orders received before 10.30am (UK Time)  Monday to Thursday, selected for a Next Working Day delivery (UK Only) will be dispatched same day depending on the availability of the product(s).  Any orders after our 10.30am cut-off point will be dispatched the following working day. All Next Day deliveries require a signature upon arrival of your parcel. Please make sure you are at the shipping address in order to sign for your delivery. If you are not at home the courier will leave a Calling Card through the post box which will have the correspondence required to re-arrange a collection or pick-up.  Only select a Next Working Day Delivery between Monday to Thursday otherwise we recommend you select a standard delivery option during checkout.  Any Next Working Day Delivery orders recieved after 10.30am on Thursday will be dispatched on Monday morning for a Tuesday delivery date.       

4.  All standard deliveries are made on business days (i.e. Monday to Friday) unless otherwise (UK Bank & Public Holidays excluded). We dispatch our standard delivery goods/parcels at 3.30pm within our business days. Order cut-off for all standard deliveries is 3.00pm GMT.  For all orders placed after 3.00pm GMT will be treated, for the purpose of delivery, as having been placed the next working day. Any orders placed after 3pm GMT on Friday will not be processed until Monday.

5.  Customers who place their orders on Bank Holidays and/or any UK public holiday will have their order processed the following day and dispatched dependent on their delivery method selection during checkout.  Most Next Day and Standard Deliveries require a signature upon arrival.  You can make a request for your parcel(s) to be left somewhere safe around your property or with a neighbour but under no circumstances Afro Desire Ltd will be responsible for any parcel(s) being reported missing, damaged, lost or stolen. 

 6.  All Care Solutions Reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative by a member of our online team or given a full refund. We can also credit you with an e-credit note which you can use at a later date to purchase goods from www.allcaresolutions.co.uk.  All Care Solutions reserves the rights to upgrade or downgrade the delivery service.  If an order is not complete, All Care Solutions will reserve the right to downgrade the delivery service from a Next Day Delivery to a Standard or Recorded Delivery and make a partial refund to the customer.      

7.  All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified; More recently we have seen that delivery times are affected during periods of bad weather and busy occasions such as Christmas; In this case, please e-mail us to get more details of your delivery.  Next Day deliveries are in most cases delivered the following working day but is not a guaranteed Next Day service by our couriers.

8.  Please read the automatic e-mail that the store send to you immediately after placing the order. This gives you guidance in helping to make the delivery a success.

9.  You may receive an e-mail on the day that the goods are dispatched. Please check your e-mails as you will then know when the goods will & be estimated to arrive.

10.  For all orders outside the UK & EU please DO NOT order any Aerosol items (Hair Spray, Sheen Spray, Holding Spray) as the CAA (Civil Aviation Authority) has banned this as a dangerous substance and cannot be exported via air flight.  Any order received that contains such items will be refunded without consulting the customer first.  Please make a note that any duties and taxes for international orders will be paid by the customer (Reciever) only and not All Care Solutions

Delivery:

As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items or else you can advice us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address. The delivery estimated time is 2 to 4 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country.

Returns:

You can return any items within 7 working days from the date you received them. In case of any returns, always make sure that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as we do not accept any returns without the original invoice or if they are used or opened. Used items cannot be accepted because of hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement. The returning address is the address, mentioned on the invoice paper.

Our policy on Hair Extensions, Wigs and Ponytails is No exchange NO refund.  This policy has been put in place due to Health and Safety reasons with accordance to the Distance Selling Regulations Act.  This does not affect your statutory rights.

Warranties:

Any electrical product that comes with the manufacturer’s warranty can be returned directly to the manufacturer. Or else, you can send them to us so that we can send them to the manufacturer on your behalf. If you want us to claim the warranty for you, make sure you are sending it with its complete box packing and any accessories as well as the original invoice. Please note, you are liable to pay all the posting charges occur for handling your warranty claim with the manufacturer.

Refunds:

In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is posted.  If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.

 

 

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