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Shipping & Returns

Shipping & Returns

1. We will dispatch your good(s) according to the delivery option specified by you when you place your order (i.e. Next Working Day or Standard 3-5 Working Days). You will be able to select your delivery option during checkout.

2. We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only). We also deliver Worldwide including the European Union. Deliveries to EU and Worldwide may vary depending on your location. Deliveries to some remote area(s) and Islands will carry an extra charge and we will send an invoice for this charge via PayPal. Most couriers do not offer Next Day Delivery to remote areas.


You can return any items within 7 working days from the date you received them. In case of any returns, always make sure that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as we do not accept any returns without the original invoice or if they are used or opened. Used items cannot be accepted because of hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement. The returning address is the address, mentioned on the invoice paper.

Our policy on Hair Extensions, Wigs and Ponytails is No exchange NO refund. This policy has been put in place due to Health and Safety reasons with accordance to the Distance Selling Regulations Act. This does not affect your statutory rights.


Any electrical product that comes with the manufacturer’s warranty can be returned directly to the manufacturer. Or else, you can send them to us so that we can send them to the manufacturer on your behalf. If you want us to claim the warranty for you, make sure you are sending it with its complete box packing and any accessories as well as the original invoice. Please note, you are liable to pay all the posting charges occur for handling your warranty claim with the manufacturer.


In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is posted. If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.